Return and Refund Policy

At Octamoda, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a straightforward return and refund policy. Please read the following policy carefully to understand our practices regarding returns and refunds.

1. Return Eligibility

  • Condition: Items must be returned in their original condition, unworn, unwashed, and undamaged, with all original tags attached.
  • Time Frame: You must initiate the return within 24 Hours of receiving your order.
  • Non-returnable Items: Customized items, including those with custom printing and embroidery, are non-returnable and non-refundable unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@octamoda.com with your order number and the reason for the return. Please include any relevant photos if the item is damaged or defective.
  2. Receive Return Authorization: Our team will review your request and provide you with a return authorization and instructions on how to send the item back.
  3. Ship the Item: Pack the item securely in its original packaging, if possible, and ship it to the address provided in the return authorization. You are responsible for the shipping costs for returning the item, unless the return is due to our error (e.g., you received an incorrect or defective item).

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
  • Partial Refunds: Partial refunds may be granted for items that are returned more than 24 Hours after delivery, are not in their original condition, or are missing parts for reasons not due to our error.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

If you need a different size, color, or a different item, please follow the return process to return the original item and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@octamoda.com with your order number and photos of the damage or defect. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

6. Non-Refundable Items

The following items are non-refundable:

  • Customized items, including custom printing and embroidery.
  • Gift cards.

7. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Octamoda
+965 90005213
info@octamoda.com

Thank you for shopping with Octamoda. We appreciate your business and strive to provide the best service possible.